For UK ORDERS - Your order will be dispatched, via couriers APC Overnight, on a LIQUID FRAGILE service. We suggest that the standard delivery is up to 5 working days from order confirmation, however typically we ship much faster! We use an overnight rate, meaning that you get your beers, normally within the next 72hrs of ordering, typically before 4.30pm, bar weekends.
How our delivery system works
You will first receive an order confirmation e-mail, followed by a shipment confirmation e-mail from beermerchants and our courier giving you details of your delivery with a consignment number for you to track your order on the courier site. If you have checked out as a registered customer, rather than a guest, your order has been despatched it will show as complete in your user account page.
APC's like most couriers, when you are not in when delivery is made, a card will be left with contact details for you to arrange another delivery. If the courier is not contacted, they will automatically try to deliver your beers on the next two consecutive days, leaving a contact card on the first day and a card to advise of the consignment being returned to the depot on the second.
If you live in a multi-occupancy building, please can you make sure that we have correct contact details, access information and anything else you may feel necessary to assist in the delivery of your beer. If your order cannot be delivered, your card to inform you that your order has been held - may not also get to your door. We are not able to leave parcels in a comunal area.
Should the goods then be returned to beermerchants after all attempts have failed, we will issue a full credit, or re-despatch on your instruction when the same delivery cost will be charged against your account. Alternatively on the third attempt the courier will deliver to a neighbour, you will then be carded and informed where the parcel has been left. We require a signature on all parcels delivered.
Christmas and Peak Season.
At certain times of the year, we experience extra load on our services, particularly at Christmas, as such we do take on extra hands to better facilitate and expidite your beers. We do try to manage where possible, extra stock and hands on the pumps. Whilst you will typically get your beer over night on a normal working week day period, there may be times where unforseen load may cause minor or slight delay to the arrival of your parcel. Because your parcel is picked and packed by humans, and delivered by humans - we hope you understand this process, and may take up to 5 days.
We are unable to offer Saturday deliveries.
We use biodegradeable packing "peanuts" to envelope the beers in their shipping boxes; this is NOT POLYSTYRENE. These starch-based packing peanuts were developed as a more environmentally friendly alternative, in the 1990's.
The starch in the peanuts comes from crop-based sources rather than petroleum-based polystyrene, and is non-toxic. Some are made from sorghum, other brands are made from corn starch. Being biodegradable and nontoxic, they are also safe for humans and pets to ingest accidentally. However, they are not produced in food-safe conditions, and are not recommended for eating.
Also, during the manufacturing process, the nutritional value is removed from starch-based packing peanuts. This removes edible components, such as sugars, that would otherwise attract rodents and bugs. Starch-based peanuts are soluble in water, we recommend as a biodegradeable in your compost heap.
UK Carriage ChargesThe minimum order value is £20.00. Carriage is charged at £6.75 per order for Zone A, and at the following rates for zones B, C, and D. For deliveries of 5 cases or over or descrepancies, you will be contacted to advise of additional costs before your order is despatched and given the option to cancel.
- England £6.75
Standard delivery is within 2 weeks and subject to change depending on country. Typically the orders take 1 week to arrive.
You will receive an e-mail giving you details of your order. Should you wish to track your order please contact us by e-mail or phone. Goods are unable to be returned or replaced and any faulty or damaged goods will receive a full refund. You are responsible to ensure that alcohol deliveries are permissible in your country. Should customs refuse your entry we cannot be held responsible, neither can we be held responsible for any additional customs charges incurred.
European Delivery & Carriage Charges
The minimum order value is £20.00
All European and Ireland prices are quoted per single case up to 20 kilos, if your carriage charge is more you will be contacted before despatch.
For your information illustrated below are examples of how you could fill your case with different size bottles weighing up to 20 kilos.
If you can't see where you'd like the box delivered, please contact us.