Company  Details and Definitions

 

Beer Merchants is the online trading name used by Cave Direct Limited

 

Company address:

 

Unit B10 Larkfield Trading Estate,

 

New Hythe Lane, Larkfield

 

Kent ME20 6SW

 

Telephone: 01622 710339 Option 3

 

Company Reg. Number 067358514

 

VAT Reg. Number 944248608

 

e-mail: info@beermerchants.com 

 

Terms and conditions

This agreement applies as between you, the User of this Website or Purchaser and Beer Merchants, the owner of this Website.  Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.

No part of this Website is intended to constitute a contractual offer capable of acceptance.  The Purchaser’s order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to the Purchaser indicating that the order has been fulfilled and has been dispatched.

 

Intellectual Property

All content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Beer Merchants, our affiliates or other relevant third parties.  By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.

You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Beer Merchants

 

Accounts

In order to purchase Goods on this Website and to use the enquiry facilities users are able to create  an Account which will contain certain personal details and Payment Information which may vary based upon a User’s use of the Website as we may not require payment information until a purchase is to be made. 

Returns Policy

We aim to always provide high quality Goods that are fault free and undamaged.  On occasion however, goods may need to be returned.  Returns are governed by these Terms and Conditions.

If the Purchaser receives Goods which do not match those ordered, unless accompanied by an explanatory note or communication detailing the changes, stating reasons for the changes and setting out your options, the Purchaser should contact us within 10 working days to arrange collection and return.  Beer Merchants is responsible for paying shipment costs.  The Purchaser will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used when the Goods were purchased.  Refunds and replacements will be issued upon our receipt of the returned Goods.

If any Goods purchased have faults when they are delivered, the Purchaser should contact info@beermerchants. com within 28 working days to arrange collection and return.  all carriage costs will be borne by us.  Goods must be returned in their original condition with all packaging and documentation.  Upon receipt of the returned Goods, the price of the Goods, as paid, including carriage  will be refunded through the payment method used when the Goods were purchased.

If Goods are damaged in transit and the damage is apparent on delivery, the Purchaser should sign the delivery note to the effect that the goods have been damaged.  In any event, such damage should be reported to info@beer merchants.com within 10 working days and arrange collection and return.  Beer merchants is responsible for paying shipment costs.  Upon receipt of the returned Goods, the price of the Goods, as paid, will be refunded through the payment method used when the Goods were purchased.

If the Goods have been dispatched or have reached you, but the Purchaser decides that they are no longer required, the Goods can be returned to beer merchants within 10 days of receipt.  Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of beer merchants. The Purchaser is responsible for paying shipment costs if Goods are returned for this reason.

If the Purchaser wishes to return Goods to for any of the above reasons, please contact us at info@beermerchants.com to make the appropriate arrangements.

 

Age Restriction

By purchasing from our site you are confirming that you are 18 years or over. It is illegal in the UK to sell alcohol to someone under  18 or for an adult to buy or attempt to buy alcohol on behalf of someone under 18. 

 

Reviews

By submitting a review to our site you are agreeing to our use of it on our website and social media under the following conditions:

We reserve the right to edit your review as we see fit.

We may decide not to publish your review. This would be at our discretion, but might be because it's too long, has too many typos, seems suspiciously biased one way or another, or just that it's not the kind of thing we're looking for.

While you retain copyright in your work, by submitting any content to www.beermerchants.com, you allow Beer Merchants a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

If you have a problem with a review you have submitted, please contact us by email or by phone.

 

 Billing Information

We accept all major credit cards secured by SSL and using the sage pay gateway. Title  of Goods will not pass to the Purchaser until the full purchase price for those goods has been received by Beer Merchants. Title remains with Beer Merchants until payment is complete.

 

Goods, Pricing and Availability

Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from Beer Merchants correspond to the actual Goods, Beer Merchants is not responsible for any variations from these descriptions. We will on occasion substitute a product that is out of stock, with a comparable product of equal or greater value.

All pricing information on the Website is correct at the time of going online.  Beer Merchants reserves the right to change prices and alter or remove any special offers from time to time and as necessary. 

All prices on the Website include VAT.  Beer Merchants' VAT number is 944248608 

Competition Ts & Cs

From time to time we run competitions for our customers and followers, offering beer or tickets to our partners’ festivals. In return we collect data within GDPR laws. All our competitions are open only to those over 18 and in the UK and Northern Ireland, prizes are non-transferable and non-exchangeable. There is no cash alternative and our decision and closing date is final. For further information, please check the responding webpage for the competition.

Data Protection

Our aim is to safeguard our users' privacy whilst providing a personalized and valuable service. We are committed to the Data Protection Act 1998.

Beermerchants Reviews

4.66 Average

1464 Reviews

Marie Cowdall

Great service, quick delivery and one of very few stockists of the beer I needed! Will defo use again and recommend to others.

Posted 3 hours ago

Anonymous

Very happy with the ease of ordering and very quick delivery. Super service. Cheers!

Posted 4 days ago

Beverley Isaksen

Our box of beer arrived earlier than expected. It was a birthday present for my son in law who was absolutely delighted it!

Posted 6 days ago

Martin Wragg

The selection of beers is wonderful. P&P is rather costly, so order large quantities!

Posted 6 days ago

Guest

Was very impressed with speed and cost of delivery. Items were as expected.

Posted 6 days ago

Dritan Toci

Good service , arrived quick

Posted 6 days ago

Alexander Stensrud

Great beer and great service!

Posted 1 week ago

Leah McGovern

I have used Beer Merchants 3 times now and every time its convenient, easy, on time, and arrives in great condition. I intend to continue to be a customer of Beer Merchants in the future. Thanks for the great service

Posted 1 week ago

Dan Manchip

Easy to use website and very happy with the speed of delivery. Also great that the price of Lervig Tasty Juice was cheaper than anybody else.

Posted 2 weeks ago

Becky Hodgson

Absolutely amazing company!! Very happy customer!! Will be ordering again! Ordered on Thursday and was here by Friday!! Very accommodating!!

Posted 2 weeks ago

Anonymous

Beer was well priced and delivered quickly. I found what I was initially looking for and a few other beers to try too. Would definitely recommend.

Posted 2 weeks ago

Anonymous

Well organized and easy to use website for ordering. Free delivery and reasonable prices for mos selections.

Posted 2 weeks ago

Aimee Welsh

Quick delivery would use again

Posted 2 weeks ago

Anonymous

Only place I could find that had my favourite stout in stock! Would have preferred an option to buy a case, rather than only individual cans though. Quick delivery too.

Posted 2 weeks ago

Margaret Biscoe

The ordering process went smoothly and the beer (a gift) was delivered within the timeframe specified. I understand it was well received! The only downside was that contrary to what I was told by email, I received no tracking info from Parcelforce and was about to chase this up when my son told me the beer had already been delivered.

Posted 2 weeks ago

Guest

good web site good beer more gluten free would be good and a gluten reduced web page there are seven million coeliacs in the uk,....thanks

Posted 2 weeks ago

Anonymous

Bought a few bottles of strong Belgian beer in a high street shop, then later found some on Beer Merchants site quite a lot cheaper. never used the site before but ordered 20 bottles. Glad I did. Communication, delivery both excellent and the bottles were very well packed. Beer excellent too. Will definitely use again and recommend to friends.

Posted 2 weeks ago

Anonymous

Very good beer and postage

Posted 2 weeks ago

michael livingstone-evans

Sorted out an issue very quickly. Sign of very good customer service.

Posted 3 weeks ago

Anonymous

Great ales. Great prices. Great service.

Posted 3 weeks ago

Stacey Wood

Product came promptly was delivered in good packaging excellent express service many thanks.

Posted 3 weeks ago

Kathleen Earl

very good value.

Posted 4 weeks ago

Guest

Arrived on time!

Posted 4 weeks ago

Guest

Great selection especially hard to find US hops. Quick service as well.

Posted 1 month ago

PAUL FERNLEY

Excellent selection of beers with some hard to find breweries and the latest releases. Great customer service and they sorted an issue quickly and went above what I expected. Definitely will use them again.

Posted 1 month ago

Ian Phillips

Excellent choice of beers,good service

Posted 1 month ago

steve mcclennon

Easy to purchase hard-to-get beers at a great price and free delivery

Posted 1 month ago

Anonymous

Excellent service and fast delivery.

Posted 1 month ago

Karen Trueman

Excellent, quick delivery and a good choice of beers.

Posted 1 month ago

Anonymous

Great choice of beers at good prices, speedy delivery. I was very happy with the service and the beers!

Posted 1 month ago

Jim Leonard

the customer service was as good as the beer (which was excellent by the way!). I will certainly be using again!

Posted 1 month ago

Heather Lee

Very quick service

Posted 1 month ago

Anonymous

Nice selection and fast delivery. Will return with future orders and would recommend Beer Merchants to a friend.

Posted 1 month ago

Anonymous

Excellent selection of beer, very rapid delivery..................what's not to like?

Posted 1 month ago

Anonymous

Good selection of beers but stock low for some of my favourites. I would like to see discounts for buying more of same beer.

Posted 1 month ago

Guest

Great selection of beer, reasonable prices.

Posted 1 month ago

Anonymous

Great selection of beers at very reasonable prices. Quick and efficient.

Posted 1 month ago

Anonymous

I drink Belgian lambic fruit beers. Beer Merchants offer them at very competitive prices with home delivery. For me, that is the easiest way to buy them.

Posted 1 month ago

Sam Beech

Great selection. One suggestion would be to update the process after ordering to ensure the recipient is made aware when the beers have left the warehouse so that we know roughly when to expect the delivery.

Posted 1 month ago

colin longstaff

Initial delivery was damaged in transit but this was soon resolved and a new delivery was quickly enroute. Very happy with the service.

Posted 1 month ago

Roy Davis

I ordered a selection of Lindemans Fruit Beers which arrived as promised very well packaged to prevent damage. The Beers are very good and I will be buying more.

Posted 1 month ago

Anonymous

I was searching for one particular beer - Bruges Zot Blonde - which I found at a very good price on Beers Merchants so I was delighted. However, they also have an amazing selection of other beers from around the world. Excellent delivery service and tracking. 5 stars all round.

Posted 1 month ago

James Whitby

My order arrived in a couple of days and the beer available was excellent (no Rogue Brewery though :( ). I'll certainly be using them again for the next order for my beer fridge. Please get some cans of Rogue - Dead Guy Ale in!!!

Posted 1 month ago

philip Allingham

Very impressed with the service and choice of beer. Will definitely be buying more.

Posted 1 month ago

Guest

Great products at a good price with quick delivery. Perfect!

Posted 1 month ago

Susan Timmons

Just the beers I wanted, easy to find and order. Prompt delivery, happy with Use By dates on the beer (a problem with other online sellers)

Posted 1 month ago

Jonathan Axup

Best selection available. They seem to get the hard to find beers a couple of weeks before other stockists. Fast and reliable delivery. Written by an IPA and stout/porter fan.

Posted 1 month ago

Ian Collings

Although my full order was not available - due to an accident in the warehouse - I was pleased to receive an update phone call explaining the issue and offering a full refund.

Posted 1 month ago

MiCk Fryer

Great beer delivered really quickly - perfect!

Posted 1 month ago

Theresa ives

My husband loved his case of Lindemans beers and was delighted with the glass that came with them. Delivery was quick so great purchase.

Posted 1 month ago