Company  Details and Definitions

 

Beer Merchants is the online trading name used by Cave Direct Limited

 

Company address:

 

Unit B10 Larkfield Trading Estate,

New Hythe Lane, Larkfield

Kent ME20 6SW

Telephone: 01622 710339 Option 3

Company Reg. Number 067358514

VAT Reg. Number 944248608

e-mail: info@beermerchants.com 

 

Terms and conditions

This agreement applies as between you, the User of this Website or Purchaser and Beer Merchants, the owner of this Website.  Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.

No part of this Website is intended to constitute a contractual offer capable of acceptance.  The Purchaser’s order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to the Purchaser indicating that the order has been fulfilled and has been dispatched.

 

Intellectual Property

All content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Beer Merchants, our affiliates or other relevant third parties.  By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.

You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Beer Merchants

 

Accounts

In order to purchase Goods on this Website and to use the enquiry facilities users are able to create  an Account which will contain certain personal details and Payment Information which may vary based upon a User’s use of the Website as we may not require payment information until a purchase is to be made. 

Returns Policy

We aim to always provide high quality Goods that are fault free and undamaged.  On occasion however, goods may need to be returned.  Returns are governed by these Terms and Conditions.

If the Purchaser receives Goods which do not match those ordered, unless accompanied by an explanatory note or communication detailing the changes, stating reasons for the changes and setting out your options, the Purchaser should contact us within 10 working days to arrange collection and return.  Beer Merchants is responsible for paying shipment costs.  The Purchaser will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used when the Goods were purchased.  Refunds and replacements will be issued upon our receipt of the returned Goods.

If any Goods purchased have faults when they are delivered, the Purchaser should contact info@beermerchants. com within 28 working days to arrange collection and return.  all carriage costs will be borne by us.  Goods must be returned in their original condition with all packaging and documentation.  Upon receipt of the returned Goods, the price of the Goods, as paid, including carriage  will be refunded through the payment method used when the Goods were purchased.

If Goods are damaged in transit and the damage is apparent on delivery, the Purchaser should sign the delivery note to the effect that the goods have been damaged.  In any event, such damage should be reported to info@beer merchants.com within 10 working days and arrange collection and return.  Beer merchants is responsible for paying shipment costs.  Upon receipt of the returned Goods, the price of the Goods, as paid, will be refunded through the payment method used when the Goods were purchased.

If the Goods have been dispatched or have reached you, but the Purchaser decides that they are no longer required, the Goods can be returned to beer merchants within 10 days of receipt.  Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of beer merchants. The Purchaser is responsible for paying shipment costs if Goods are returned for this reason.

If the Purchaser wishes to return Goods to for any of the above reasons, please contact us at info@beermerchants.com to make the appropriate arrangements.

Gift Cards

Gift cards are purchasable in a variety of denominations via the dropdown menu. These gift vouchers are sent automatically via email to the address given and are valid for one year from the issuing date.

Age Restriction

By purchasing from our site you are confirming that you are 18 years or over. It is illegal in the UK to sell alcohol to someone under  18 or for an adult to buy or attempt to buy alcohol on behalf of someone under 18. 

 

Reviews

By submitting a review to our site you are agreeing to our use of it on our website and social media under the following conditions:

We reserve the right to edit your review as we see fit.

We may decide not to publish your review. This would be at our discretion, but might be because it's too long, has too many typos, seems suspiciously biased one way or another, or just that it's not the kind of thing we're looking for.

While you retain copyright in your work, by submitting any content to www.beermerchants.com, you allow Beer Merchants a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

If you have a problem with a review you have submitted, please contact us by email or by phone.

 

 Billing Information

We accept all major credit cards secured by SSL and using the sage pay gateway. Title  of Goods will not pass to the Purchaser until the full purchase price for those goods has been received by Beer Merchants. Title remains with Beer Merchants until payment is complete.

 

Goods, Pricing and Availability

Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from Beer Merchants correspond to the actual Goods, Beer Merchants is not responsible for any variations from these descriptions. We will on occasion substitute a product that is out of stock, with a comparable product of equal or greater value.

All pricing information on the Website is correct at the time of going online.  Beer Merchants reserves the right to change prices and alter or remove any special offers from time to time and as necessary. 

All prices on the Website include VAT.  Beer Merchants' VAT number is 944248608 

Competition Ts & Cs

From time to time we run competitions for our customers and followers, offering beer or tickets to our partners’ festivals. In return we collect data within GDPR laws. All our competitions are open only to those over 18 and in the UK and Northern Ireland, prizes are non-transferable and non-exchangeable. There is no cash alternative and our decision and closing date is final. For further information, please check the responding webpage for the competition.

Data Protection

Our aim is to safeguard our users' privacy whilst providing a personalized and valuable service. We are committed to the Data Protection Act 1998.

Beermerchants Reviews

4.63 Average

1807 Reviews

Christopher hescott

Shame that one of my ‘fuss’ beers wasn’t delivered. Spoke with CS and all was sorted with the can being replaced for some thing different as the one I choose first had sold out... I’m sure this isn’t a usual occurrence but still left a bitter taste...

Posted 12 hours ago

Warren Rainey

I got Superb beers from around Europe

Posted 2 days ago

Anonymous

Great selection, thanks Beer Merchants!

Posted 1 week ago

Paul Scott

Got some 0f my favourites here. Would be good to have more regional German beers, and some from South Africa, regional ales from England

Posted 1 week ago

mark mackinnon

Excellent service, value and customer service. No room for improvement, already perfect.

Posted 1 week ago

Anonymous

Great communication, great beer at great price and arrived next day! One satisfied customer. Will use again.

Posted 1 week ago

Campbell Copeland

Excellent packaging & delivery times. Prices very fair.

Posted 2 weeks ago

Martin Oates

Website easy & clear to use, delivery efficient.

Posted 2 weeks ago

jill lawton

Great service. Great prices. Thank you very much

Posted 2 weeks ago

Guest

Easy to order and prompt delivery - Good deletion of beers and all arrived in good order.

Posted 2 weeks ago

Matt Reid

The beer mats we ordered look fantastic. The detail of print on photographical elements is especially impressive compared to competitors I've used in the past. Would definitely use again!

Posted 3 weeks ago

Peter Howard

Very quick turnaround on my order. Large range of beers available in many styles. They rang to advise of items out of stock and replacements suggested based on style of out of stock item. Refund made the same day when no replacement fitted. Would definitely recommend.

Posted 3 weeks ago

Guest

Website very easy to use, items arrived quickly and they were very well packaged. Will definitely use them again.

Posted 3 weeks ago

Jan Cook

Excellent service. Great choice of beers. Parcel arrived when expected. Great value for money

Posted 3 weeks ago

Guest

Excellent service and at a good price ...

Posted 3 weeks ago

Anonymous

Speedy service, great selection of beers and at a good price.

Posted 3 weeks ago

Guest

Great range of beers Delivered very fast and at a better than average price. Great service

Posted 3 weeks ago

Anonymous

I'm been using them for several years . The service has been excellent, the beer club varied and interesting. Love the monthly themes to it and the price (especially if you sign an annual sub. It's still charged monthly). I also love the Beermerchants Tap. I liked the Beermerchants so much I contributed to the bar crowdfunding. Highly recommended .

Posted 4 weeks ago

Anonymous

Good, quick delivery

Posted 4 weeks ago

Marc smith

Got exactly what I ordered and the product was of great quality. At least I think it was 😀. That says it all really! Will definitely order from Beer Merchants again.

Posted 4 weeks ago

John Moss

Super beer, delivered in super quick time!

Posted 1 month ago