Company  Details and Definitions

 

Beer Merchants is the online trading name used by Cave Direct Limited

 

Company address:

 

Unit B10 Larkfield Trading Estate,

 

New Hythe Lane, Larkfield

 

Kent ME20 6SW

 

Telephone: 01622 710339 Option 3

 

Company Reg. Number 067358514

 

VAT Reg. Number 944248608

 

e-mail: info@beermerchants.com 

 

Terms and conditions

This agreement applies as between you, the User of this Website or Purchaser and Beer Merchants, the owner of this Website.  Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.

No part of this Website is intended to constitute a contractual offer capable of acceptance.  The Purchaser’s order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to the Purchaser indicating that the order has been fulfilled and has been dispatched.

 

Intellectual Property

All content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Beer Merchants, our affiliates or other relevant third parties.  By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.

You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Beer Merchants

 

Accounts

In order to purchase Goods on this Website and to use the enquiry facilities users are able to create  an Account which will contain certain personal details and Payment Information which may vary based upon a User’s use of the Website as we may not require payment information until a purchase is to be made. 

Returns Policy

We aim to always provide high quality Goods that are fault free and undamaged.  On occasion however, goods may need to be returned.  Returns are governed by these Terms and Conditions.

If the Purchaser receives Goods which do not match those ordered, unless accompanied by an explanatory note or communication detailing the changes, stating reasons for the changes and setting out your options, the Purchaser should contact us within 10 working days to arrange collection and return.  Beer Merchants is responsible for paying shipment costs.  The Purchaser will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used when the Goods were purchased.  Refunds and replacements will be issued upon our receipt of the returned Goods.

If any Goods purchased have faults when they are delivered, the Purchaser should contact info@beermerchants. com within 28 working days to arrange collection and return.  all carriage costs will be borne by us.  Goods must be returned in their original condition with all packaging and documentation.  Upon receipt of the returned Goods, the price of the Goods, as paid, including carriage  will be refunded through the payment method used when the Goods were purchased.

If Goods are damaged in transit and the damage is apparent on delivery, the Purchaser should sign the delivery note to the effect that the goods have been damaged.  In any event, such damage should be reported to info@beer merchants.com within 10 working days and arrange collection and return.  Beer merchants is responsible for paying shipment costs.  Upon receipt of the returned Goods, the price of the Goods, as paid, will be refunded through the payment method used when the Goods were purchased.

If the Goods have been dispatched or have reached you, but the Purchaser decides that they are no longer required, the Goods can be returned to beer merchants within 10 days of receipt.  Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of beer merchants. The Purchaser is responsible for paying shipment costs if Goods are returned for this reason.

If the Purchaser wishes to return Goods to for any of the above reasons, please contact us at info@beermerchants.com to make the appropriate arrangements.

 

Age Restriction

By purchasing from our site you are confirming that you are 18 years or over. It is illegal in the UK to sell alcohol to someone under  18 or for an adult to buy or attempt to buy alcohol on behalf of someone under 18. 

 

Reviews

By submitting a review to our site you are agreeing to our use of it on our website and social media under the following conditions:

We reserve the right to edit your review as we see fit.

We may decide not to publish your review. This would be at our discretion, but might be because it's too long, has too many typos, seems suspiciously biased one way or another, or just that it's not the kind of thing we're looking for.

While you retain copyright in your work, by submitting any content to www.beermerchants.com, you allow Beer Merchants a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

If you have a problem with a review you have submitted, please contact us by email or by phone.

 

 Billing Information

We accept all major credit cards secured by SSL and using the sage pay gateway. Title  of Goods will not pass to the Purchaser until the full purchase price for those goods has been received by Beer Merchants. Title remains with Beer Merchants until payment is complete.

 

Goods, Pricing and Availability

Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from Beer Merchants correspond to the actual Goods, Beer Merchants is not responsible for any variations from these descriptions. We will on occasion substitute a product that is out of stock, with a comparable product of equal or greater value.

All pricing information on the Website is correct at the time of going online.  Beer Merchants reserves the right to change prices and alter or remove any special offers from time to time and as necessary. 

All prices on the Website include VAT.  Beer Merchants' VAT number is 944248608 

Data Protection

Our aim is to safeguard our users' privacy whilst providing a personalized and valuable service. We are committed to the Data Protection Act 1998.

Beermerchants Reviews

4.65 Average

1301 Reviews

Syerita Williams

Will be placeing another order very soon as the service was great.

Posted 1 hour ago

Anonymous

Great selection and prompt delivery

Posted 13 hours ago

Anonymous

Great beer and fast delivery! Always a sure way to surprise my boyfriend.

Posted 5 days ago

Anonymous

Top service every time

Posted 5 days ago

Simon Whitcher

Quick turn around on the order. I also had an issue with my order when it arrived, but it was resolved quickly by the team.

Posted 5 days ago

Helen Ashworth

Excellent customer service, they didn’t have one of my beers so called me and arranged a very nice replacement! Thanks.

Posted 5 days ago

Ross Morrison

Good service, The team had a few issues in regards to sending the beer but they handled it like champs. Got a alterntaive beer and sent for first class post. Overall they dealt with the sitation like champs.

Posted 5 days ago

Anonymous

Good value bin ends . You have to cope with Parcelforce which just adds to the excitement of not knowing when ale will appear ( until an hour away)

Posted 5 days ago

Anonymous

Great beers, only place I could get them. Thank you!

Posted 5 days ago

Anonymous

Good selection and delivery

Posted 6 days ago

Anonymous

Good selection of ales. All beers included. Speedy and well informed delivery.

Posted 1 week ago

Anonymous

Great beers, great service

Posted 1 week ago

Mike Carvil

When something is out of stock, they give me an option to refund or something else. Also always have something new to try

Posted 1 week ago

Anonymous

Fast delivery and very reasonably priced. I love both the blonde and the brown Brugse Zot, beautifully brewed

Posted 1 week ago

Anonymous

Great beer at a good price. Could be slightly quicker on the delivery time but didn't take too long

Posted 1 week ago

Anonymous

They send me beer in the post, why wouldn’t I be happy???

Posted 1 week ago

joyce fielden

i had trouble with the delivery company but I rang Beer Merchants and they solved it straight away thank you

Posted 1 week ago

Anonymous

Overall good service. Prompt dispatch and delivery.

Posted 1 week ago

Mike Wright

Easy to order on their site kept you up to date if progress if parcel and it arrived when they said it would. Great company and great service will definetly use again

Posted 2 weeks ago

Peter Robinson

Good choice of beers. Easy to use web site. Excellent delivery service

Posted 2 weeks ago

Anonymous

Good selection of beers, good customer service. Just delivery agent is letting you down - would be good to at least have an option to have someone else other than Parcel Force.

Posted 2 weeks ago