Your order will be dispatched via our couriers Parcelforce on a LIQUID FRAGILE service. Please allow up to 5 working days from order confirmation for your delivery, however typically we ship much faster! We use an overnight service, meaning that you normally get your beers within the 72 hours of ordering and usually before 4.30pm. Currently we do not deliver at weekends, but we can deliver to your office.
How our delivery system works
You will first receive an order confirmation e-mail, followed by a shipment confirmation e-mail from Beer Merchants and our courier giving you details of your delivery with a consignment number for you to track your order on the couriers site. If you have checked out as a registered customer, rather than a guest and your order has been dispatched it will show as complete in your user account page. The courier can be instructed to leave with a neighbour, you will then be carded and informed where the parcel has been left.
Parcelforce like most couriers will leave a card with contact details for you to arrange another delivery should you be out. If the courier is not contacted, they will automatically try to deliver your beers on the next two consecutive days, leaving a contact card on the first day and a card to advise of the consignment being returned to the depot on the second.
If you live in a multi-occupancy building, please can you make sure that we have correct contact details, access information and anything else you may feel necessary to assist in the delivery of your beer. If your order cannot be delivered, your card to inform you that your order has been held may not also get to your door. We are not able to leave parcels in a communal area.
Should the goods then be returned to Beer Merchants after all attempts have failed, we will issue a full credit, or re-despatch on your instruction with the original delivery cost charged against your account. We require a signature on all parcels delivered.
Christmas and Peak Season
At certain times of the year, we experience extra load on our services, particularly at Christmas, as such we do take on extra hands to better facilitate and expedite your beers. We do try to manage where possible, extra stock and hands on the pumps. At these times you may experience a delay to the arrival of your parcel.
UK Carriage Charges
Carriage is charged at a flat rate as below
England and Scotland exc Highlands £6.75
Scottish Highlands £11
N Ireland (BT Post Code) £15
We're delighted to say we offer delivery to much of Western Europe, and hope to expand this soon. If you're country is not on this list drop us an email and we will add it to the list of places we look to expand to. For the countries we currently deliver to, rates are as follows: (note any orders over 24 bottles incur additional charges and you will be contacted by us about these after your order.
Channel Islands £15
Portugal £ 30
We use Flo Pack Green, manufactured from 100% recycled polystyrene. This green coloured loose fill product provides perfect protection for our beers as well as the environment. It is made from recycled polystyrene and is designed to degrade in the presence of microorganisms (commonly found in landfills, soil and water) making it recycleable, biodegradeably and dust free.