We take great pride in our delivery service, and offer the quickest, safest and cheapest in the UK. Every order is shipped on an overnight service via Parcel Force in our specially reinforced boxes. We aim to deliver your beer with three working days, but it is often a lot quicker. Currently we don't deliver on Saturdays, but we can deliver to your office or if you order by midday Wednesday you should have it for the weekend. Charges are as follows:
UK mainland £4.95 (free on orders over £50)
UK highlands £9 (£4.05 on orders over £50)
Channel Islands £13 (£8.05 on orders over £50)
Isle of Man £13 (£8.05 on orders over £50)
North Ireland £13 (£8.05 on orders over £50)
Unfortunately due to customs changes we are unable to ship any alcohol internationally at the moment. We are working on a solution and hope to be shipping internationally again this year.
our delivery system in detail
You will first receive an order confirmation e-mail, followed by a shipment confirmation e-mail from Beer Merchants and our courier giving you details of your delivery with a consignment number for you to track your order on the couriers site. If you have checked out as a registered customer, rather than a guest and your order has been dispatched it will show as complete in your user account page. The courier can be instructed to leave with a neighbour, you will then be carded and informed where the parcel has been left.
Parcelforce like most couriers will leave a card with contact details for you to arrange another delivery should you be out. If the courier is not contacted, they will automatically try to deliver your beers on the next two consecutive days, leaving a contact card on the first day and a card to advise of the consignment being returned to the depot on the second.
If you live in a multi-occupancy building, please can you make sure that we have correct contact details, access information and anything else you may feel necessary to assist in the delivery of your beer. If your order cannot be delivered, your card to inform you that your order has been held may not also get to your door. We are not able to leave parcels in a communal area.
Should the goods then be returned to Beer Merchants after all attempts have failed, we will issue a full credit, or re-despatch on your instruction with the original delivery cost charged against your account. We require a signature on all parcels delivered.
Please note that we do try to minimise packing and will send multiple mixed case orders in the same case as this makes packing cheaper and more enviromentally freindly.
Christmas & Peak Season
At certain times of the year we experience extra load on our services. When this happens we always take on extra hands to get the beer to you within three working days, but please allow five particularly at peak times such as Christmas and for big beer launches.
Fast delivery, decent price
Excellent customer service & speedy delivery. Good service!
polite when I had a query, quick once we resolved an issue with my order, good selection
For my tastes, there is a good selection available. This is a good way to try different beers to the ones kept by the regular supermarkets. When I telephoned Beer Merchants to ask a question, they answered quickly and politely. The package arrived promptly and safely. I haven't tried all the delivered beer yet but, so far, all good.
They deliver beer. What more do you want to know.
Very prompt delivery and products in excellent condition
By providing a very efficient service!
Website easy to use, delivery was within time advised and great selection of beer!
Quick and efficient service with no hassle
Very quick delivery. Excellent products!