We take great pride in our delivery service, and offer the quickest, safest and cheapest in the UK. Every order is shipped on an overnight service via Parcel Force in our specially reinforced boxes. We aim to deliver your beer with three working days, but it is often a lot quicker. Not only do we deliver direct to your door, we can also deliver to your place of work or Doddle pick-up point and if you order by midday on Wednesday you should have your order in time for the weekend!
If you are not home when the couriers come to deliver, they will leave a calling card and you can arrange for a redelivery at your convenience, or alternatively, you can collect from your local Post Office.
Charges are as follows:
UK Mainland (Mon – Fri) £4.95 (free on orders over £50)
UK Mainland (Saturday*) £12 (£7.05 on orders over £50)
UK Highlands & Islands £9 (£4.05 on orders over £50)
Channel Islands £13 (£8.05 on orders over £50)
Isle of Man £13 (£8.05 on orders over £50)
Northern Ireland £13 (£8.05 on orders over £50)
*Please note; Saturday service is unfortunately not available to UK Highlands & Islands, Isle of Man or Northern Ireland addresses. All orders placed on the Saturday service must be completed no later than midday on Thursday to be delivered on the Saturday of the same week.
For smaller items and clothing, we will ship via Royal Mail on a first class service (usually delivered within 2 days from shipping), priced at £3.50
Unfortunately due to customs changes we are unable to ship any alcohol internationally at the moment. We are working on a solution and hope to be shipping internationally again this year.
our delivery system in detail
You will first receive an order confirmation e-mail, followed by a shipment confirmation e-mail from Beer Merchants and our courier giving you details of your delivery with a consignment number for you to track your order on the couriers site. If you have checked out as a registered customer, rather than a guest and your order has been dispatched it will show as complete in your user account page. The courier can be instructed to leave with a neighbour, you will then be carded and informed where the parcel has been left.
Parcelforce like most couriers will leave a card with contact details for you to arrange another delivery should you be out. If the courier is not contacted, they will automatically try to deliver your beers on the next two consecutive days, leaving a contact card on the first day and a card to advise of the consignment being returned to the depot on the second.
If you live in a multi-occupancy building, please can you make sure that we have correct contact details, access information and anything else you may feel necessary to assist in the delivery of your beer. If your order cannot be delivered, your card to inform you that your order has been held may not also get to your door. We are not able to leave parcels in a communal area.
Should the goods then be returned to Beer Merchants after all attempts have failed, we will issue a full credit, or re-despatch on your instruction with the original delivery cost charged against your account. We require a signature on all parcels delivered.
Please note that we do try to minimise packing and will send multiple mixed case orders in the same case as this makes packing cheaper and more enviromentally freindly.
Christmas & Peak Season
At certain times of the year we experience extra load on our services. When this happens we always take on extra hands to get the beer to you within three working days, but please allow five particularly at peak times such as Christmas and for big beer launches.
Perfect way to buy beer that is not generally available in this country. Good service, beer arrived very quickly.
Quick delivery and good selection of beers
My birthday beers were well packed and a great selection
Very efficient timely service, awesome beer/lager and one happy hubby!
Good communication and quick delivery
Prompt delivery and well packaged
Beers were well packed for delivery - prompt service
Far more interesting choices than your average local,reasonably priced and delivered to your door!
Bought for birthday present and was very well received.
Prompt delivery of order, well packAged
Quick delivery and exactly as described
Customer service and delivery was fantastic - thanks so much!
On pricing and delivery
Fast delivery. Efficient service and reasonable prices. Have used before and would definitely use again.
Very quick delivery and excellent service!
Had the selection of beers I was looking for, delivery quick and delivery instructions kept to
Excellent service. Very Quick. Mind boggling variety of beers in stock. Many Thanks.
Prompt delivery and great choice of beer! Will use again.
Great service & quick delivery. Able to to purchase hard to buy beer.
Great service as usual
Great service. Very efficient from start to receiving the products. Would highly recommend.