Contact Us

Please do not hesitate to contact us with any questions or comments you may have. Your enquiry and/or comments will be handled more efficiently if you contact us via the site's enquiry form at the bottom of this page.

E-mail us

For Product enquiries:
info@beermerchants.com

For Trade enquiries:
info@cavedirect.com
cavedirect.com

By phone

However, should you wish to contact us by telephone, please call Customer Services on 01622 710 339 between 9:00 – 5.00 pm (answer machine operates out of these hours). While we endeavour to answer all calls personally, there will be times when you will be prompted to leave a message and we will call you back.

By Letter

Beer Merchants
Unit B10 Larkfield Trading Estate
New Hythe Lane

Larkfield
Kent
ME20 6SW

Enquiry Form

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Beermerchants Reviews

4.67 Average

987 Reviews

Guest

Excellent service, good communications. Sturdy box came promptly containing my Belgian Beer. I will certainly be a returning customer.

Posted 1 hour ago

Steve Reader

Quick delivery

Posted 1 hour ago

Sean Paton

Incredible service! Willing to go out of their way to help. Will definitely be buying from Beer Merchants again!

Posted 3 hours ago

Adam Woodhall

A big boys sweet shop! Gorgeous beers, great prices and impeccable service. Thank you!

Posted 7 hours ago

Alena Petrova

Really easy and nice service, fast shipping and good conditions of keeping the bottles safe. Thank you!

Posted 8 hours ago

Justine Kenney

I buy the same soft drink for my son every Christmas it is only available from beer merchants. He originally tasted it when he went skiing in Germany. They were out of stock for a time this year which has never happened before but I kept trying to order till they had the product back in again. The shipping works out as expensive as the product to buy but I'd expect it to be expensive because of distanice. They are always prompt to send the delivery and I have never received the goods broken even though it is glass bottles. The site is really easy to navigate also.

Posted 9 hours ago

Ryan McLean

Great selection of beers, well packaged and delivered promptly.

Posted 10 hours ago

Anonymous

Ordered Belgian beers for my husband. Arrived very promptly - although the delivery slot changed to an earlier time in the day so lucky we stayed in all day.

Posted 1 day ago

Daryl Frost

Great delivery time

Posted 1 day ago

Michael Green

Excellent service despatched and delivered very promptly,definitely be using Beer Merchants again.

Posted 2 days ago

Ken Brown

Good products good service good price

Posted 2 days ago

Anonymous

Great communication about where in the process the beer/cider was. Quick to arrive and very professional.!

Posted 3 days ago

William Ashill

Great service and will definitely use them again.

Posted 3 days ago

Anonymous

Quick delivery, beer at good prices.

Posted 3 days ago

Anonymous

Website is easy to navigate. Prompt delivery of beer and no mistakes in the order.

Posted 4 days ago

Amy McEwen

Really good service, quick delivery and always amazing beers.

Posted 4 days ago

Iain Campbell

Great special offer and fast delivery

Posted 4 days ago

Anonymous

Great selection of beers. Quick delivery, with no delivery charge over £50. Slight error in delivery from what was ordered, but this was then resolved very quickly by the team

Posted 4 days ago

Liam Walsh

Ordered 25 cans of Big Wave, and received bottles. Not a huge issue in the grand scheme of things but at first I assumed it might have been a stock issue, but I didn't receive an email about it, so maybe it was human error by the person who packed the order. It was well packed and all in good condition so thumbs up for that. Would definitely order again.

Posted 4 days ago

Anonymous

Ordered from beer merchants for the first time. The process was very smooth. The order arrived promptly and well packaged to avoid damage to the bottles and beer glass. Many thanks.

Posted 1 week ago

peter stow

Good range Quick delivery Well packaged delivery

Posted 1 week ago

lee callaghan

mostly good, and nice prices. shame items that were shown as available turned out not to be in stock when purchased.

Posted 1 week ago

Stirling Parsk

A company always easy to deal with

Posted 1 week ago

george payne

Delivery was prompt but asked for it to be left in desigbated safe place if not in. But box was left with neighbour.

Posted 1 week ago

Pawel Rychel

The delivery was instant!Great service!

Posted 1 week ago

Anonymous

Excellent service all round.

Posted 1 week ago

Anonymous

The order was sent out quickly and the products were good. The website is good but it could be slightly easier to choose products.

Posted 1 week ago

Joe Adamczewski

Really good prices and good choice of beer. Quick delivery although had an issue with one beer being out of stock and parcel force messing me about with delivery times.

Posted 2 weeks ago

Trevor Palmer

Delivered promptly and in one piece

Posted 2 weeks ago

BRIAN SMITH

FIRST CLASS DELIVERY AND QUALITY

Posted 2 weeks ago

Laurence Guest

Ordering was easy and fast delivery, excellent service

Posted 2 weeks ago

neil weston

Easy transaction, fast delivery & well packed. Good value for fruit beers that I can't find anywhere local. Thank you

Posted 2 weeks ago

Peter Howard

Fast delivery. Good communication on order for out of stock beers.

Posted 2 weeks ago

John Kalaher

Fast efficient service, well packaged.and reasonable priced. I have a taste for brown Belgium beer and find Beer Merchants the best place to get my favourite tipple

Posted 2 weeks ago

Michele Preston

You had the products I wanted. I ordered them and you delivered them.

Posted 2 weeks ago

DJ Adams

Delivered quickly as usual. Bottles packed well for transport. The reason I'm not giving five stars is because of the way that the unavailable beer was handled (just a biro mark on the packing slip, and no comms until I chased up. They had refunded the requisite amount that they'd charged me for the bottles, though).

Posted 2 weeks ago

Russell Homewood

"Excellent . \r\nDrink delivered in box . \r\n\r\nWill do repeat orders from now on "

Posted 2 weeks ago

Charles Davie

The first thing to say is that the beer was delivered very quickly and efficiently with good communication. You have an impressive range of rarer beers which makes getting the latest releases to the UK a fun task. My only gripe - and the only reason I haven't given a 5 - the online experience isn't as simple as it should be. I'd like to be able to filter beer by availability rather than seeing everything you've ever stocked. Secondly the ability to increase / decrease the number of items in a basket is slower than it should - especially if there is a timed window for how long something can sit in the basket. Overall I'd highly recommend for people wanting bulk orders and rarer beers

Posted 3 weeks ago

Anonymous

Efficient service - helped me with delivery and answered queries in good time.

Posted 3 weeks ago

Darrren Brown

Great selection of beer I can't in the shops ...and quick

Posted 3 weeks ago

Bill Young

Great range of beers, informative descriptions, competitively priced, and quick to contact me and offer replacements when items are sold out.

Posted 3 weeks ago

Stuart Phillips

Very happy with the service.

Posted 3 weeks ago

Carleigh Grogan

Ordered a sweatshirt but received the wrong item. Customer Service were really apologetic and sent out the correct one immediately, which i received next day. Cant fault their customer service at all. Good array of products, couldn't actually find mine elsewhere. Will most likely use again.

Posted 3 weeks ago

Tim Ceesay

Very happy. Will buy from them again.

Posted 3 weeks ago

Tim Ceesay

Loads of quality beers at fair prices. Will be ordering from them again in the future.

Posted 3 weeks ago

Guest

very happy, fast delivery

Posted 3 weeks ago

Anonymous

Excellent variety of beer - I especially found the selection of the Munich beer very very good - Very easy to place my order and delivered safely and well packaged !

Posted 3 weeks ago

Amanda LeCours

I am really enjoying my new sweater. Feels like good quality material and it looks really good. Also showed up in a reasonable amount of time (i'm in the US). Thanks for the great product.

Posted 3 weeks ago

julian templeman

There is a very good selection, ordering was very simple and it arrived on time. Can't ask for more than that!

Posted 3 weeks ago

Anonymous

Quick and easy ordering!!! Great choice and price!!!!

Posted 3 weeks ago