Contact Us

Please do not hesitate to contact us with any questions or comments you may have. Your enquiry and/or comments will be handled more efficiently if you contact us via the site's enquiry form at the bottom of this page.

E-mail us

For Product enquiries:
info@beermerchants.com

For Trade enquiries:
info@cavedirect.com
cavedirect.com

By phone

However, should you wish to contact us by telephone, please call Customer Services on 01622 710 339 between 9:00 – 5.00 pm (answer machine operates out of these hours). While we endeavour to answer all calls personally, there will be times when you will be prompted to leave a message and we will call you back.

By Letter

BEERmerchants.com
Unit B10 Larkfield Trading Estate
New Hythe Lane

Larkfield
Kent
ME20 6SW

Enquiry Form

* Required Fields

Beermerchants Reviews

4.60 Average

438 Reviews

Warren Carter

Site very easy to navigate and place an order and prices are very reasonable. Delivery is fast and efficient - perfect for when you need that beer in hurry!! Solid packaging - with dividers between the bottles, so very little chance of anything becoming smashed inside the box. Highly recommended and would definitely order again.

Posted 15 hours ago

Ancel Gornall

Good selection and fast service

Posted 2 days ago

Daniel Vigar

Great service, delivered quickly, recommended.

Posted 3 days ago

Michael Guyll

Ver good and prompt delivery. Will be using again for sure.

Posted 3 days ago

Stuart Kennedy

Fast delivery, great communication when I contacted them with a query on my deliveryanair. Would highly recommend.

Posted 3 days ago

Sally Carter

Good selection of beers. Easy to order from website and fast, efficient delivery.

Posted 3 days ago

Niall Benzie

Absolute shambles of a company

Posted 4 days ago

Paul Betts

excellent service, great product and fantastic customer service. Cheers guys

Posted 4 days ago

Pm88120 Kevin Deegan

Perfect service

Posted 5 days ago

Mike Gibbs

Superb choice , easy to order process , ordered 11am one day and was delivered 9:30 am the next day!...can't argue with that ;)

Posted 5 days ago

Jordab Bilton

Excellent beers, could have been packaged a little better for expensive beers. But all arrived well & next day delivery!

Posted 5 days ago

Tunay Osman

Amazing beer, quick delivery. What else you do need? Great website. My only problem is that I don't see Czech beer. What's up with that?

Posted 5 days ago

Peter Carnes

Excellent range of products. Very reasonable prices. Fantastic speed of delivery.

Posted 6 days ago

Mel Hudd

Good price, good response time, full information, delivery as scheduled............what's not to like?

Posted 6 days ago

Alan HIldrew

Excellent prompt delivery. The beer is great - but I knew that!!

Posted 6 days ago

Jill Linosa

I have never dealt with such an appalling delivery service. Although I do understand that Beer Merchants is not directly responsible for this horrible customer service, i strongly advise for them to change their delivery company to anything other than parcel-force. I have been waiting for my delivery for exactly one week now although it was meant to be delivered between 2-3 days. I have been spending hours on the phone to Parcel Force customer service, been transferred from depot to depot and had to re-explain my issue a multitude of times but no one was able to actually help me. The pleasure of getting something delivered at home should not include having to chase up the delivery company for weeks! Until Beer Merchants choose another delivery service i am never ordering from them again, nor any other company that uses this delivery service. I am sorry to write such an awful review I have just been really frustrated with this delivery service.

Posted 1 week ago

Kevin Baker

A quick and efficient service - pleased with my purchase and would recommend this seller

Posted 1 week ago

Simon Puncher

Pretty good selection of beers at a fair price. Packaging wasn't very sensible though... two big boxes both half full.

Posted 1 week ago

Richard Whittington

Very prompt delivery

Posted 1 week ago

Sandra Holt

Great website, easy to use and liked the recommendations / comparisons so I could buy new stuff knowing it would be enjoyed. Quick delivery, packed well. Apparently all tasted great so can't fault. If I was being picky I'd ask, especially near Christmas, for the option to remove the 'beer merchants' writing all over the box - kind of gives away what the gift is, before it's been opened.

Posted 1 week ago

Alexander Werhun

Very quick efficient delivery and arrived in tip top condition

Posted 2 weeks ago

david terry

great service, couldn't be happier.

Posted 2 weeks ago

Jake Priestley

Used twice now very good service. Delivery was swift and bottles well packaged in

Posted 2 weeks ago

C Lewis

Ordered a case as a birthday present. Was delivered to France in just a few days. Excellent

Posted 2 weeks ago

Andrew Wraith

Great service, fantastic beers, quick, secure and reliable delivery - thank you

Posted 2 weeks ago

Andrew Wraith

Great service, fantastic beers, quick, secure and reliable delivery - thank you

Posted 2 weeks ago

Kevin Bilton

Excellent service, well packaged and fast delivery.

Posted 2 weeks ago

Charlotte Taberham

Great speedy service, quick response, very happy with the beers. There was one beer that the label was half ripped off for, which would of been issue if was purchased for a present.

Posted 2 weeks ago

Paul Sandler

Great service, great beer and fast, efficient delivery - what more could you want?

Posted 2 weeks ago

david slater

Super fast delivery and well packaged ,well impressed with the service from beer merchants,selection of american/belgian beers is superb pleased i found this website will certainly be using again. Kona big wave went down well new year.Many thanks dave.

Posted 2 weeks ago

Susan Cliffe

It was a shame our order was wrong - two beers incorrect and then when you sent the 'correct' beers, one of those was wrong! Otherwise happy with speed of initial delivery.

Posted 2 weeks ago

antony keown

Will definitely use Beer merchants again. Excellent service

Posted 2 weeks ago

Richard Blunden

Excellent service, the drinks arrived well packed, safe and in an extremely timely fashion.

Posted 2 weeks ago

Christopher Manson

I ordered 20 augustiner helles and 5 augustiner Edelstoff to arrive for Christmas. On the 19th of December I received an e mail saying my order had been despatched and would usually be with me the next working day. I waited until the 23rd with no further communication until I decided to send an e mail. I was told they had only received Edelstoff from the suppliers and had not been able to make up my order. To only be made aware of this 2 days before Christmas was bad enough but I understand it is a busy period but what I did not understand is why there was no attempt to offer any form of alternative. Why not offer to make up the order with Edelstoff? Why not offer any form of compensation? Instead I received an e mail with excuses and a refund, there was an opportunity to show good customer service and rescue something of a bad situation but instead it was made a whole lot worse. Very poor.

Posted 2 weeks ago