Our Guarantee
Complaints Procedure We are committed to keeping our product and services range new, inspiring and innovative.
If for any reason you are not satisfied with our products or services then please contact us on 01622 710 339 between 9:00 – 5.00 pm (answer machine operates out of these hours).
Alternatively you can write to us at: Unit B10 Larkfield Trading estate,
New Hythe Lane
Larkfield
Kent
ME20 6SW
or e-mail info@beermerchants.com
... outlining clearly the nature of your complaint or dissatisfaction. Any complaints will be handled quickly and efficiently and all information exchanged will be confidential. We guarantee to respond to complaints within five working days and to keep the customer informed about progress of any complaint at regular intervals.
Returns PolicyWe pride ourselves on our personal levels of service. If you are not delighted with your purchase then please return the items to us within 14 days of receipt in its original condition and packaging and we will refund you the value less the delivery costs. Please note that the postage and cost of returns is the responsibility of the customer or purchaser. The address for returns is: BEERmerchants.com, Unit B 10, Larkfield Trading Estate, New Hythe Lane, Larkfield, Kent. ME20 6SW
The address for returns is: BEERmerchants.com, Unit B10, Larkfield Trading Estate, New Hythe Lane, Larkfield, Kent. ME20 6SW
BreakagesUnfortunately breakages occasionally happen in transit, in this instance please let us know immediately and we will refund in full your broken items.
SubstitutionsWe reserve the right to substitute items of similar quality and value if neccessary.
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