Help us improve
We are committed to keeping our product and services range new, inspiring and innovative. If for any reason you wish to talk to us about our products or services then please contact us on 01622 710339 between 9:00 – 5.00 pm (answer machine operates out of these hours).
You can contact us via Twitter: @Beermerchants
Unit B10 Larkfield Trading estate,
Cancellations and Returns Policy
We pride ourselves on our personal levels of service. If however you are not delighted with your purchase we must be notified by letter, fax or e-mail up to a maximum of seven working days after the goods are received. The items must be returned in their original condition and packaging and we will refund you the value less the delivery costs. Please note that the postage and cost of returns is the responsibility of the customer or purchaser. The address for returns is: BEERmerchants.com, Unit B 10, Larkfield Trading Estate, New Hythe Lane, Larkfield, Kent. ME20 6SW
BreakagesUnfortunately breakages occasionally happen in transit, in this instance please let us know immediately and we will refund in full your broken items.
SubstitutionsWe reserve the right to substitute items of similar quality and value if neccessary.