Your order will be dispatched, via our couriers APC on a LIQUID FRAGILE service. We allow up to 5 working days from order confirmation for your delivery, however typically we ship much faster! We use an overnight service, meaning that you get your beers, normally within the 72hrs of ordering and typically before 4.30pm. Our couriers do not facilitate weekend deliveries.
How our delivery system works
You will first receive an order confirmation e-mail, followed by a shipment confirmation e-mail from Beer Merchants and our courier giving you details of your delivery with a consignment number for you to track your order on the couriers site. If you have checked out as a registered customer, rather than a guest and your order has been dispatched it will show as complete in your user account page. The courier can be instructed to leave with a neighbour, you will then be carded and informed where the parcel has been left.
APC's like most couriers will leave a card with contact details for you to arrange another delivery should you be out. If the courier is not contacted, they will automatically try to deliver your beers on the next two consecutive days, leaving a contact card on the first day and a card to advise of the consignment being returned to the depot on the second.
If you live in a multi-occupancy building, please can you make sure that we have correct contact details, access information and anything else you may feel necessary to assist in the delivery of your beer. If your order cannot be delivered, your card to inform you that your order has been held may not also get to your door. We are not able to leave parcels in a communal area.
Should the goods then be returned to Beer Merchants after all attempts have failed, we will issue a full credit, or re-despatch on your instruction with the original delivery cost charged against your account. We require a signature on all parcels delivered.
Christmas and Peak Season.
At certain times of the year, we experience extra load on our services, particularly at Christmas, as such we do take on extra hands to better facilitate and expedite your beers. We do try to manage where possible, extra stock and hands on the pumps. At these times you may experience a delay to the arrival of your parcel.
UK Carriage Charges
Carriage is charged at a flat rate as below
- England £6.75
- Scotland Lowlands £7.95
- Scottish Highlands £14.75
- N Ireland BT Post Code £16.70
For the future and something we are looking into.
We use Flo Pack Green, manufactured from 100% recycled polystyrene. This green coloured loose fill product
provides perfect protection for our beers as well as the environment. It is made from recycled polystyrene and is designed to degrade in the presence of microorganisms (commonly found in landfills, soil and water).
- manufactured from 100% recycled polystyrene
- degrades in the presence of microorganisms
- reusable & 100% recyclable
- suitable for energy recovery
- cleaner (dust-free) & lighter (99,6% is air) than starch loose fill and paper